JoinSpot refund policy

If you cancel your own ticket

Each organiser chooses their policy, and it is shown on the event page before payment. It states how long you have to cancel your ticket.

Within that time, you cancel your ticket from the app, with no reason to give.

You get the ticket price back. JoinSpot's service fee is not refunded.

Example: for a $10.00 ticket paid $11.29, you get $10.00 back.

No refund is possible in three cases:

• the cancellation deadline has passed;
• your ticket has already been scanned at the door;
• the organiser chose a no-refund policy. In that case, it is stated before purchase.

If the event is cancelled

When an organiser cancels their event, you are refunded automatically, service fee included, with nothing to ask for. This applies even if the cancellation deadline has passed, and even if the event was advertised as non-refundable.

You receive a notification as soon as the event is cancelled. The refund then goes out automatically.

One exception: if your ticket has already been scanned at the door, because the event was cancelled after it started. Write to us and we will sort it out with you.

If you had already cancelled your ticket yourself before the event was cancelled, you were refunded under the previous section, and the service fee is not returned to you.

How the money comes back

The refund goes back to the card used to pay. It cannot be received any other way.

The delay depends on your bank, usually a few business days after the refund is sent.

Once the ticket is refunded, it is no longer valid and its QR code stops working.

A question about a refund

Write to us from the app, in the settings, under help. Give the event name and the date of your purchase.

This policy may change. The version that applies to your ticket is the one shown when you bought it.